Returns & Exchanges

At Medisa, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our goal is to ensure you find the perfect fit and style while providing a seamless, stress-free shopping experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label from your email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Leave your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.